When does the clock begin to tick?

Defendant Blue Cross argued that Plaintiff Encompass’s claim was barred by prescription (limitations), and that contra non valentem (the civilian analog to the discovery rule) did not apply. Plaintiff received the offending letter in 2010, which “immediately caused Encompass to confer with counsel and seek clarification from [Blue Cross],” although Plaintiff did not sue until 2013. Plaintiff argued that the letter “falsified [Blue Cross] internal policies, which it could not discover until 2013 despite diligent inquiry. Although some statements in the letter were independently verifiable, Encompass says others were simultaneously false, damaging, and opaque to outsiders, and that “its diligence to investigate the letter—calling [the author] three times in 2010 and leaving messages without response—was reasonable under the circumstances.” The panel majority accepted the jury’s verdict in favor of the plaintiff; a dissent would have found contra non valentem unavailable as a matter of law. Encompass Office Solutions v. Blue Cross & Blue Shield of Louisiana, No. 17-10736 (March 19, 2019).